No water coming out of your water cooler

You have probably reached this page if you have no water coming out of you water cooler – we can help. Bottled water coolers are relatively straight forward pieces of equipment and fairly easy for customers to troubleshoot.

We will of course send out engineers to site if your water cooler is not working but we encourage customers to try a couple of straight forward tips that could get you up and running in a few minutes.

1) Check the power supply to the cooler

Although this will not stop the water flowing through all coolers it can stop the flow of water on some. Often a cleaner may have removed a plug while cleaning and forgot to switch back or on. On most of our coolers there is a light on the front that should be lit. If this is not lit then just check the power lead and plugs.

2) Give your bottle a hug – Resolves an airlock in the water cooler

It is possible that an airlock has occured in the internal pipework in the cooler. To resolve this we recommend simply lifting the bottle of top of the cooler up above the cooler and then replacing it back in position. Then squeeze the bottle gently using a ‘hug’ type grasp. This will increase the internal water pressure in the cooler and should push through any airlock.

3) Is it just the hot tap that is not working?

Some of our coolers have hot and cold options. The hot water tap is fed by a different tank and sometimes can become blocked. If this is the case then try step 2 – and then otherwise contact us and we will arrange for an engineer to come out.

4) Does the bottle need changing?

We do not mean to insult people with this one. Often coolers that are positioned near direct sunlight need a bottle cover over the water bottle to prevent the water becoming compromised. Please just check that there is water in the bottle above the cooler.

If none of the above tips work then please give us a call and we will try to help troubleshoot your water cooler over the phone. Alternatively leave a comment on this blog or lastly just send an email to

Rob Laughton

Rob Laughton

Rob Laughton is an established part of the UK water industry and has business interests in drinking water products. He is actively involved in the self-regulatory associations which work to keep strict standards within the UK water industry.

His related water businesses are listed on and include The Water Delivery Company - Londons' largest independent bottled water cooler supplier.

5 Responses to No water coming out of your water cooler

  1. Gerry Gerry says:

    My bottled water cooler for some reason freezes the water around the bottle neck in that little upper tank .It builds a big ring of ice that takes more than one day to melt down.Has become totaly unusable.Please let me know if you have a answer to the problem.Thank You!!!


  2. Clyde Clyde says:

    So you mention above that often if the water tank is placed in direct sunlight that the water will become compromised. First of all what do you mean by compromised in this specific context? And secondly, does sunlight ever affect the integrity of the water tank itself? The reason I ask is because my tank is becoming cracked, and after reading this it makes me wonder if its due to UV light or something. Thank in advanced.

  3. Karen Karen says:

    Have to hit button several times , no water and need to be cleaned light is on ??? Hiw do I clean ???

  4. Rob Laughton Rob Laughton says:

    Please let us know what type of water cooler you have

  5. Kevin Kevin says:

    I am so glad I found this site. I never run my cooler completely empty, however this time I managed to. I was unable to get to the water store to refill my alkaline water.

    When your site suggested “airlock” and to just persuade with a little “hug”…I knew it just had to be because I drained the hot and cold completely.

    many thanks from Canada!

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