REFERENCES FROM OUR CLIENTS ABOUT OUR WATER COOLER SERVICE

The Water Delivery Company are proud of what our clients tell us about our service – as you can see from the comments below. Some of these reference are from customers leaving us which we hope serve to show that these comments are a true reflection of how our clients view us. If existing clients want their comments and references to be shown here please call the office. Sorry but we have to leave most of them anonymous due to the tyranny of greedy competitors - but we do keep original emails if you want to see the hard evidence.

"I just wanted to advise you that we have given in notice for our water-cooler and therefore will not be needing any further deliveries. I would also like to add that your service is efficient, professional and friendly. Keep up the good work!
Thank you.
Sana, .............. Model Ltd, 1st September 2010

"Thanks Fraser – the water has already been delivered – very efficient" Tracey, ......... Developments, 23rd August 2010

"I am leaving ......... as of today to get married and go back to University! It’s been wonderful working with you and I wish you lots of luck in the future!" Alex ..........., 30th July 2010

"I think you are fab." Helena ........................, 24th June 2010

"The news that PowWow have gone into liquidation has made me very happy; we used them before you and the service was unbelievable. That is what they deserved; and I am glad you have benefitted from it as your company is far better!" .............. Williamson, 24th June 2010

"Thanks for the good service you are giving us – we don’t miss Pow Wow at all." Georgina ...................., 23rd June 2010

"Just a short note to let you all know that it is a joy to receive such wonderful customer service! Keep up the good work J" Bernice, ..... Group, 21st June 2010

"We are very pleased with our new coolers and the excellent service your team providing.  Makes a refreshing change from dealing with Nestle Pow-wow so many thanks.  We had water and cups delivered along with the new coolers on Tuesday so we are good for all supplies at the moment. Your weekly email is fine and we are also impressed by this reminder – you chasing us instead of us having to chase for water! Thank you for your call and ensuring we are ok.  Much appreciated!" Kelly ......, 17th June 2010

"I believe your company has been notified that ..................... moved from 20 Park Crescent, on Friday 26th March and our account with your company has been cancelled, as our new premises already have a water system installed. May I take this opportunity to thank you for the excellent service you gave us in the past." .................Technology, 12th April 2010

"Sounds fair enough - thanks for stepping up and I hope you prosper on the back of PowWow's demise - it wasn't the drivers that were the issue with PowWow it was their accounts and invoicing - it was appalling." ........ Insurance, 30th March 2010

"Man thanks for this. Its really appreciated. And can I just thankyou for the quality of service and product I have received over the time ive been with you. Its very rare these days to get good service and yours has been faultless." Dan, Size ... feet, 19th March 2010

"Just to say a big thank you to all staff at TWDC for the effective and Professional service you provided, it was gratefully appreciated. We won’t hesitate to recommend you to anyone.  Thanks again." NL .........., 7th December 2009

"The gentleman who came this morning needed to sanitize our system anyway so he killed two birds with one stone as they say. Just wanted to mention how pleasant he was to deal with and really seemed to give the system a good going over with the clean he done. Cheers!" Amanda, Number ......... 19th November 2009

"Thank you so much. Your company is always so lovely and easy to work with." .................. Studios, 5th October 2009

"Thanks Robert – I feel like I’ve been given a hug; look forward to doing business with your company." .......................... Management Consulting, 21st September 2009

"Many thanks for this, it is much appreciated. As always your level of service and availability to be flexible on delivery days etc. is of a high standard and why we prefer working with you. Yes I am happy to confirm we will use you for Christmas and will confirm dates, number of coolers and initial orders nearer the time." Local Catering Company, 13th August 2009

"Super service - always regular follow up for orders and everything is always spot on" David Innes (owner's father-in-law), 6th August 2009

"Just to let you know, we don’t require further water supplies this week. Since it is currently the holiday season, fewer people are attending & the water seems to be lasting a little longer. Many thanks for the new water dispenser which was delivered last week. I was amazed to see a brand new dispenser emerge from the packaging. It goes without saying; we are no longer finding puddles on our gym floor each morning. I would like to thank all your staff, those in the office as well as those who deliver the water, for their consistently friendly and efficient service." .......................... East London, 28th July 2009

"Sophie, Will try and get that paid as soon as possible so the account can be closed. Thanks so much for all your help and efficiency in the past, you've been great to liase with." ....... Three, 25th July 2009

"Many thanks Dan. We appreciate your great customer service over the years." .................................. Construction, 10th July 2009

"We are giving three months notice to cancel our agreement with you as from today. We would like to take this opportunity to thank you for your excellent service over the last few years" Goldcrest Homes, 8th July 2009

"This is brilliant guys. Thanks for this! I really appreciate your flexibility. Done and dusted - we're all yours. Where do we sign for the below?" Paula, ................... Partners, 3rd July 2009

"Dear The Water Delivery Company, Just a quick note to say thank you very much for the bottle of champagne I found on my desk this morning!  I really appreciate it, and would like to thank you again for your (always) excellent service – I am very happy to recommend you to anybody else! Kind regards, Jessica" ...................... Estate, 30th June 2009

"Thank you very much! They are nice boys your drivers. I have to say that I’m very impressed with them. We haven’t had a lift for a month and they all wanted to deliver also to the 3rd floor. I told them not to, it’s not fair. One of them had brought all the water up before I realised. You should give them a big bonus! (We do! Ed)" Angelica Ortiz, 13th June 2009

"Just to confirm the delivery of the water cooler this morning and to say thank you for your assistance and patience with our order.  It has been well-worth the long wait and it will save me having to carry bottles in from Tesco from now on! Please also thank your incredibly efficient delivery person this morning, who even happily replaced a screw for us in our door which had fallen out. I will be in touch to order some more water when we get down to our last bottle." Lisa Palmer, 10th June 2009

"We will be sorry not to have you as a supplier also.  Thank you to you and your team, both in the office and on the road, for all of your help.   It has been a pleasure working with you." R3 Capital Partners, 23th April 2009

"I can confirm that we commenced using the services of The Water Delivery Company in August 2006. We currently rent 2 water coolers from the company. Since this time, I have found the service to be exceptional, by way of deliveries being received on time, sanitation of the coolers completed every 3 months, frequent updates on any new products they are marketing, and also reminders of when our next delivery is due. I have never had any reason to doubt the company’s professionalism and would highly recommend them to any new company, wishing to take up their services." Kings College London, Institute of ..........., 11th March 2009

"We have been using your service for about 5 months now, and we just wanted to let you know that we are very satisfied with the service we have received. I really like the fact that you use your initiative to email me every fortnight for water supplies/top ups this is very useful when you have a busy schedule as you tend to forget about the little things. The deliveries are always on time and the staff are pleasant." UCL, 6th March 2009

"We have been renting a freestanding water cooler from the Water Delivery Company since November 2005. The contract we have allows for the system to be sanitised every three months and we also receive a water delivery once a fortnight. The staff, (office and delivery) are helpful and friendly at all times and have always been able to act promptly if at any time we require additional supplies. I have no hesitation in recommending this company and the services they offer. " Royal Holloway University of London. 6th March 2009

"Due to our recent move to Ealing, we wish to cancel our Account with immediate effect. I confirm the water cooler has been returned and payment is up to date. Please kindly acknowledge cancellation of this account. We would like to thank you for your excellent service in the past and wish you all the very best for the future." ........................, 5th March 2009

"Thank you for your prompt reply in sending through the revised invoice – it’s so good doing business with your company – you are all so friendly and good at what you do. I still continue to pass your company’s details to new tenants who are interested in water coolers." Jane Fanis, ......................, 26th February 2009

"A great big thank you to you all, (especially your delivery guy who managed to get here on Tuesday when most of our own staff didn’t!!) for my lovely bottle of champagne.  I’m looking forward to a nice chilled glass (or two/three/four) at the weekend. A big thank you also for the excellent service we have received both from your office team and your various delivery guys over the years." Helen, ........ ........... Holdings, Competition Winner, 2nd February 2009

"Due to unfortunate financial circumstances within our company, we will have close our account. Your service has been impeccable and your staff have always been very pleasant." Holly Yip, Bermunda Shorts, 30th January 2009

"We are moving offices on 6th February and as the water is already included in the set-up we will unfortunately be cancelling our order. Please let me know what you need from me and advise when we can expect the water cooler and unused bottles of water (we have 5 at the moment) to be collected. It has been a genuine pleasure dealing with your company. I have found all of the staff very helpful, courteous, polite and professional. I would without hesitation recommend your company to others." Ingird Twomey, ................ Capital 2009

"Thanks for this. You have been great. One of our best suppliers. We move out on the 30th November – just under 2 weeks time.Best regards" Victoria, ................... Products Ltd. November 2008

"Also, I would like to say that working with The Water Delivery Company has been great.  Our decision to end our rental has nothing to do with your service.  Perhaps in the future we may decide to rent a cooler again." Inspired ......................, August 2008

"2 bottles would be great, thanks. By the way, this is really good service!" Caroline, Media ......................, May 2008

"Could you please make it 3 bottles of 19 litres for Monday next week the going back to 2 bottles. I never had the chance to give you any fed back regarding Kevin the gentleman that deliver our water, but I take the chance to do it now. He has been always really pleasant and always smiling. Great attitude and services." Karen David

"PS can I just say what a great service you guys give us, thank you.  It is a breath of fresh air to have such efficient and friendly service. We are really pleased with The Water Delivery Company and often recommend you.  Hope you all have a good weekend." David ................. Associates

"This is to confirm that I should like to cancel the contract with The Water Delivery Company with effect from October 31st 2007. We are moving to new premises, which are already supplied with Water Coolers. Thanks you so much for all of your help. It really has been a pleasure to deal with you all. I will certainly be in touch in the future, when we move yet again! " The .............. Service

"We have been using TWDC for over a year and we are really impressed with their commitment to customer service. Being a service company ourselves, supplying services to various charities and organisations in our building, we have enjoyed our relationship with TWDC. May it continue…“
World ......................

“The Water Delivery Company have gone out of their way to provide us with an extremely efficient service. The delivery drivers are always polite and friendly, nothing is too much trouble.”
....................... Productions

"The Water Delivery Company, unlike our previous firm, delivers the water we request, when we request it. Thanks for doing what your name indicates."
Ingram ................. ..................

We at handbag.com have been using the services of the Water Delivery Company for the past three years and we are extremely pleased with their fast, efficient service. They are extremely flexible when required to change our orders, and they always keep in regular contact with us to ensure constant high quality of service.
Handbag

“The Water Delivery Company have been efficient and extremely helpful since we began using them. We would recommend them to all businesses who require a professional water delivery service!”
Winkworth

"The water delivery company are reliable and efficient"
Wisden ............. .................

“Dedicated service and always a friendly face. We would definitely recommend The Water Delivery Company.” 
............... & .............. LLP

“Great personal and reliable service. Knocks the socks off the rest of our suppliers!”
W2

"We have been using the Water delivery company for almost a year now, we are very happy with the service they provide. Always reliable, always on time, a pleasure to deal with"
................ Maritime

"Thanks for sendin me the new web site. in the customers comments I am surprised they did not mention a) how nice the water tastes consistantly,b)how friendly you guys are when ever i call you, c)and what friendly delivery men you have. . you are a great example of how great it is to deal with a small business who actually care abut their customers. Feel free to quote me if you want. p.s. you will be the water supplier to my daughters wedding . No higher praise than that. "
Claire Hershman - Domestic customer

"Thanks for a great service for the past couple of years.  I'd say your company's is one of the best examples of customer service that Ii have seen in the past 6 years living in London."
Peter Vermette - Domestic rental customer

"Just wanted to thank your on your fast and impressive delivery, everything has arrived this morning and has been set up very professionally, I am now sorting out the payment for you and it should be with you shortly."
Roehampton University

"Just a note to thank you for the excellent service you consistently give us here. The drivers are always really helpful too. Not only extra water but the coolers sorted out and its only 11.38!!!  Sometimes its nice for you to know how good you are."
............. ............. .............. School

"In return, may I thank you for the great service that you have always extended to us.  You will always be my first recommendation if the subject of water coolers arises!"
National .............. ................ Motion

"Thank you very much, This is the type of excellent service we were looking for when we left the devil that is pow wow! We have been very happy with The water company and will continue to recommend you."
..............

"May I take this opportunity to thank you for providing us a with a great service."
..................... James - Final email from customer leaving us due to relocation.

"Thanks Robert, the installation was perfect - friendly staff, no fuss and the coolers look great! Very impressed, thanks."
S..............

"I would also just like to say how pleased we are with the friendly and reliable service that you and your staff provide us."
Eden .....................

"I must say it’s so refreshing (no pun intended) to actually receive water each week, and with such a lovely service from your delivery guys."
X.................

"I just wanted to let you know how happy we are with The Water Delivery Company.  They have been on time, efficient, friendly and over all just a pleasure to work with.  I believe that this is the level of customer service that we need from a company and they have completely exceeded my expectations.  If you are looking for a new water delivery company for any new contracts I highly recommend them!"
Thistle

"Just a quick note to say thank you for the excellent service you’ve been providing us water-wise! Your man came today with our order and to clean the machine, and considering how appalling our experiences with powwow had been, it’s refreshing to find that we don’t have to think about it at all now". - Enterprise ..................

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The Water Delivery Company
Unit C, 2 Endeavour Way, London, SW19 8UH
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