OUR ANNUAL WATER COOLER CUSTOMER SURVEYS

On an annual basis The Water Delivery Company puts out an electronic customer survey to all customers requesting them to give us an anonymous analysis of our products, delivery service and customer support. We are proud of the results which are all shown below.

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Customer Survey - December 2008

As part of our annual internal and external review we sent out an electronic survey to all customers to check we were providing them with a high quality service. Out of 1850 surveys sent in December 2008, we had around 450 replies to our online survey. The five people who replied the quickest again enjoyed a bottle of champagne each in time for Christmas.

The results of the December 2008 survey are available to either download or view by clicking here view pdf download. Why not ask your existing supplier if they have anything to compare to this - we bet that they don't.

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Customer Survey - April 2007

As part of our annual internal and external review we sent out an electronic survey to all customers to check we were providing them with a high quality service. Out of 850 surveys sent, we had around 320 replies to our online survey. The five people who replied the quickest also enjoyed a bottle of champagne each.

The results of this survey are available to either download or view by clicking here view pdf download.

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Customer Survey - July 2006

We sent out a customer survey to corporate customers in July 2006 to find out what our customers thought of us. Out of 700 surveys sent, we had around 300 replies the results of which are shown below.

We asked ten specific questions on our service related to our products and service and also two questions to see how well they rate our overall service.

We asked them "How satisfied are you with our service?�

Very Happy
Happy
Satisfied
Dissatisfied
Leaving us

75% replied telling us that they were "Very happy with our service"
94.7% replied telling us that they were either "Happy with our service" or "very happy with our service�

We asked them "How does our service compare with your previous supplier?�

Much Better
Better
The Same
Worse
n/a

68.9% replied telling us that we were "Much Better" that their previous supplier.
97.3% replied telling us that we were either "Better" or "Much Better" that their previous supplier.

40.12% of our customers responded to our survey sent out on 1st July 2006. These results have been audited by an independent director and marketing company.

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Tel � 0845 006 3309
Fax �020 8946 7937

The Water Delivery Company
Unit C, 2 Endeavour Way, London, SW19 8UH
contact@thewaterdeliverycompany.com